Refund policy

Returns & Refunds

We want you to be completely happy with your Believe Within purchase.

If you change your mind, you can request a return within 14 days of recieving your order. Once you have contacted us the item must be returned within a further 14 days.

To be eligible for a return, items should be returned in their original condition, unworn and with any original packaging or tags where possible. You may handle and try on the item as you would in a shop. If any item has been used or damaged beyond what is reasonably necessary to inspect it, we may make a deduction from the refund where permitted by law.

Customised / Personalised items

Hoodies ordered with PICC Line access are customised specifically for the customer. They are therefore not eligible for return due to change of mind or sizing once customisation has begun.

Return postage

For a change-of-mind return, the cost of returning the item is the responsibility of the customer.

If your item is faulty, damaged or not as described, please contact us before returning it. We will work with you to arrange an appropriate solution and cover reasonable return costs where applicable

Refunds

Once your return item has been recieved and checked, we will process your refund within 14 days. Refunds will normally be made to the original payment method.

Where you cancel your entire order under your statutory rights, we will also refund the cost of standard delivery.

How to request a return

Please email hello@believewithin.co.uk with your order number and the reason for your return. We'll provide you with the return instructions.

Nothing in this policy affects your statutory rights as a consumer.