Terms of service

Last updated: September 2026

Welcome to Believe Within. These Terms of Service explain the terms that apply when you use our website or purchase products from us.

By placing an order with Believe Within, you agree to these Terms of Service, together with our Return and Refund Policy and Shipping Policy.

Believe Within is a clothing and lifestyle brand offering clothing and accessories through our online store.

Email: hello@believewithin.co.uk

Our business contact details and address are provided on our website as required by applicable law.

You agree to use our website lawfully and not to misuse, damage or attempt to interfere with the website, its security or its operation.

We may make reasonable changes to our website, products and content from time to time.

We aim to ensure that information on our website is accurate and up to date, but occasional errors, inaccuracies or omissions may occur. If we identify a significant error affecting your order, we will contact you and explain the available options.

We make every reasonable effort to ensure that product descriptions, photographs, colours, sizes and other information are accurate.

The colour or appearance of a product may vary slightly depending on your device or screen settings.

All products are subject to availability.

Our products must be of satisfactory quality, fit for their intended purpose and as described. Nothing in these Terms affects your statutory rights as a consumer.

Some Believe Within hoodies may be ordered with optional PICC Line Access customisation.

Where you select "Yes – Both Sleeves", the hoodie will be customised specifically for the order.

Please allow up to 7 days before dispatch for a hoodie requiring PICC Line Access customisation.

Because customised products are made or altered specifically for the customer, the statutory cancellation rights that normally apply to standard goods may not apply where the law provides an exception for goods made to the customer's specifications or clearly personalised.

This does not affect your statutory rights if the customised product is faulty, damaged, not as described or we have made an error with your order.

All prices are displayed in pounds sterling (£).

The price payable for your order will be the price displayed at the time you place your order, together with any applicable delivery charges shown at checkout.

We accept the payment methods displayed at checkout.

Payment must be successfully received before we dispatch your order.

We take reasonable care to ensure that prices are accurate. If we discover an obvious pricing error before accepting your order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

6. Placing an order

When you place an order through our website, you are making an offer to purchase the products selected.

After placing an order, you will receive an order confirmation by email.

Your order is accepted when we confirm that the order has been accepted and is being processed for fulfilment.

We may need to cancel an order in limited circumstances, for example where a product is unavailable or there has been an obvious error with the product or price. If we cancel an order after payment has been taken, you will receive a full refund.

7. Delivery

We aim to dispatch standard orders within 2–4 working days.

Orders requiring PICC Line Access customisation may take up to 7 days before dispatch.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Delivery times can vary depending on your location and the courier used.

We will take reasonable steps to deliver your order within the delivery timeframe communicated to you. Your statutory rights are not affected by any estimated delivery timeframe.

Our full return and refund arrangements are set out in our Return and Refund Policy.

For standard online purchases, consumers generally have a statutory right to cancel an order within 14 days of receiving the goods, followed by a further 14 days to return them, subject to the legal exceptions that apply.

Where a valid cancellation is made, we will provide refunds in accordance with applicable law and our Return and Refund Policy.

This does not affect your statutory rights relating to faulty, damaged or incorrectly supplied goods.

If your product arrives faulty, damaged or is not what you ordered, please contact us at:

Please provide your order number and, where appropriate, photographs showing the problem.

We will assess the issue and provide an appropriate remedy in accordance with your legal rights.

All content on the Believe Within website, including our brand name, logo, designs, photographs, graphics, text and other original material, belongs to Believe Within or is used with permission.

You may not copy, reproduce, modify, distribute or commercially use our content without our written permission.

We aim to keep our website available and operating correctly, but we cannot guarantee that it will always be available or free from interruptions, errors or technical problems.

We may temporarily suspend access where reasonably necessary for maintenance, security or technical reasons.

12. Our responsibility to you

Nothing in these Terms limits or excludes any liability or responsibility that cannot legally be limited or excluded.

In particular, nothing in these Terms affects your statutory consumer rights or our responsibility for matters such as faulty or misdescribed goods, or death or personal injury caused by our negligence.

We are not responsible for losses that are not reasonably foreseeable or which are not caused by our breach of these Terms or our negligence.

Your personal information will be handled in accordance with our Privacy Policy.

By placing an order, you acknowledge that we need to process your information to fulfil your order, arrange delivery, provide customer support and meet our legal obligations.

14. Changes to these Terms

We may update these Terms from time to time, for example where our business, website or legal requirements change.

The Terms that apply to your order will be the Terms in force at the time you place your order.

These Terms are governed by the laws of England and Wales.

If you are a consumer, you will continue to benefit from any mandatory consumer protections that apply to you and which cannot legally be excluded.

If you have any questions about these Terms, your order or our products, please contact:

Believe Within

Email: hello@believewithin.co.uk